goya9 Privacy Policy —
Your data Our responsibility

Goya9 is a trusted online gaming platform. We place the highest importance on our users' privacy. This privacy policy applies to the goya9 website, mobile app, and all related services.

This policy details what data we collect, why we collect it, how it is stored, and when it may be shared with third parties. Our privacy policy is fully aligned with applicable international data protection laws (including GDPR) and local regulations.

By registering on goya9 or using our services, you consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Goya9 collects only the information needed to deliver our services. We never collect unnecessary or excessive data. Details are outlined below:

We only collect data that is genuinely necessary to provide our services. Your explicit consent is always obtained before any data is collected.

Goya9 uses collected data only for specific, legitimate purposes. Our core purposes for using your data are:

• Account management: Ensuring registration, verification, and account security.
• Transaction Processing: Processing deposit and withdrawal requests quickly and securely.
• Customer Support: Helping you resolve questions and issues.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Legal obligations: Meeting the requirements of relevant regulatory authorities.
• Service Improvement: Analyzing usage patterns to improve the quality of the platform.
• Relevant Communications: Sending important updates, bonus offers, and security notifications.

Goya9 is very careful about sharing your personal data with third parties. We may share information only in the following limited circumstances:

• Payment Processors: Only the information strictly necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Legal authorities: Data may be disclosed in response to a valid court order or government authority request. In such cases, we are legally obligated to comply.
• Security Services: Limited data may be shared with trusted technology partners for fraud detection and cybersecurity purposes.
• Corporate Changes: In the event of a change of ownership or merger, the new owner will be bound by this privacy policy.

Your data is never shared for any purpose beyond those listed above. All third parties with whom data is shared are required to comply with strict confidentiality agreements.

Goya9 uses cookies and similar tracking technologies on its website and app to enhance your experience. Cookies are small text files stored in your browser or on your device.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
• Security Cookies: Helps detect suspicious access to the same account from multiple devices.

You can disable non-essential cookies through your browser settings. Please note that doing so may limit some features of the platform.

Goya9 applies industry-leading security measures to keep your data safe. The core components of our security framework are:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: All stored sensitive information is encrypted.
• Firewall & DDoS Protection: Our servers are protected by robust firewalls.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Two-Factor Verification: An extra layer of security to protect access to your account.

Your data may be retained for up to 5 years after account closure for legal compliance purposes. Once that period expires, your data is securely deleted.

As a goya9 user, you have several important rights regarding your data. We always respect these rights:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of these rights, please contact our support team. We generally respond within 30 business days. Please note that certain data may not be deletable due to legal obligations.

Goya9 takes the privacy of minors (under 18) very seriously. Our platform is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If we become aware that a minor is using our platform or that we hold their personal data, we will immediately close the account and delete all associated information.

Goya9 may update this privacy policy from time to time. Changes may be made in response to new laws, technological developments, or an expansion of our services. The "Last Updated" date at the top of the policy will reflect each revision.

For significant changes, we will notify you in advance via your registered mobile number or email. Updated policies take effect 30 days after publication, giving you enough time to make an informed decision.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. If you do not agree, you may request to close your account.

For any privacy-related questions, concerns, or requests, please reach out to our dedicated Privacy Team. We are committed to working with you in a transparent and straightforward manner.

We aim to respond to all requests within 30 business days. Urgent security matters are typically addressed within 48 hours.

If you wish, you can visit our FAQ page to find answers to common questions, or About Us page to learn more.